Loyalty Rebates

To qualify for the Loyalty Rebate, customers must:

  • Be enrolled in Gilbert’s Ignite Loyalty Program at the tier of their choosing;

  • Achieve a minimum of $30,000 in total sales within a single calendar year; and

  • Maintain an account in good standing, with payments made within net 30 days of the invoice date.

The Loyalty Rebate is calculated on annual net sales, excluding bulk oil and equipment purchases, although tier qualification includes these purchases. Rebate will be issued by March 31, 2026. All program participants are required to pay monthly fees beginning January 1st, regardless of their enrollment date.

Eligible participants may choose how they wish to receive their rebate — via cheque, account credit, gift card(s), or product purchase. Rebate eligibility and amounts are reviewed annually and are contingent upon full compliance with program terms. Gilbert’s reserves the right to audit and verify all qualifying sales and account activity prior to issuing rebates.

Online Order Rebate

Customers enrolled in Gilbert’s Ignite Loyalty Program will receive a 0.5% rebate on all Nexpart purchases and a 2% rebate on all Fedlink purchases made during the calendar year.

Rebates are calculated on net purchases only, excluding returns, taxes, shipping, bulk oil, and equipment. Rebates will be issued annually in conjunction with other Gilbert’s rebate programs and are credited or paid at Gilbert’s discretion.

To remain eligible, accounts must be kept current (Net 30 days) and in good standing throughout the program year. Unauthorized deductions from invoices are not permitted. Gilbert’s reserves the right to verify all purchase activity and to modify or discontinue the Online Order Discount Program at any time.

Prompt Pay Discount

The Prompt Pay Discount will be accrued and applied at Gilbert’s discretion, not taken by the customer on a monthly basis. Customers are not authorized to deduct the discount from their payments. To qualify for the Prompt Pay Discount, customers must:

  • Be active participants in the IGNITE Program; and

  • Make payments on or before the due date each month.

If a customer’s payment is late, they forfeit the Prompt Pay Discount for that month. Customers who are late three (3) times within a calendar year will lose eligibility for all rebates and Prompt Pay Discounts for the remainder of that year. Gilbert’s reserves the right to verify compliance and adjust accrued discounts accordingly.

Parts Warranty

Gilbert’s Parts Warranty covers manufacturer defects and premature wear only. This warranty does not apply to parts that fail or wear out due to normal wear and tear, improper installation, misuse, neglect, accident, or lack of maintenance.

Warranty claims must be submitted with proof of purchase and, where applicable, supporting documentation or photos showing the defect. All warranty claims are subject to review and approval by Gilbert’s and/or the original manufacturer.

Replacement or repair under this warranty is provided at Gilbert’s discretion and does not extend or renew the original warranty period. No cash value is offered in place of a warranty claim. Gilbert’s reserves the right to deny claims that do not meet these conditions or where product failure is determined to be outside the scope of manufacturer defect or premature wear.

Labour Warranty

Gilbert’s will cover a portion of labour costs depending on program tier associated with approved warranty parts claims. Labour coverage applies only to parts determined to be defective due to manufacturer defect or premature wear, as outlined in the Gilbert’s Parts Warranty Terms & Conditions.

Claims must include the original invoice, proof of purchase for the warranted part, and detailed labour documentation (including labour rate and hours).

Labour reimbursement amounts are determined at Gilbert’s discretion, based on standard labour times and approved rates. Labour coverage does not apply to diagnostic time, removal of unrelated components, or repairs resulting from improper installation, misuse, or normal wear and tear.

Gilbert’s reserves the right to inspect parts, request additional documentation, or deny claims that do not meet program requirements.

Freight Discounting

All freight and local pickups to be billed out and crdited the following month
Turbo - Up to $75 freight credit per month. 25% credit on all remaining freight. Resets every month, no carry over.

No-Charge Restocking

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Customer Repair Warranty

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